The hidden cost of Google’s AI defaults and the illusion of choice

Many people are hoping—nay, praying—that the potential AI bubble will burst soon. But to hear Google tell it, generative AI ...
Forbes

The Problem Isn’t Your Customer Experience—It’s Retention

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. This voice experience is generated by AI. Learn more. This ...
Android Authority

I ditched Google Drive and Photos for this privacy-focused app, and I couldn't be happier

I’ve been a Google Drive user for well over a decade but have been playing with the idea of de-Googling my life for a while now. I’ve tried several times, but I keep coming back to the company’s apps ...
Kansas City Star

Customer shot after Wendy’s drive-thru argument; KC manager faces felony charges

A manager of a Wendy’s restaurant in Kansas City’s Northland allegedly shot a customer after an argument in the drive-thru lanes late Friday, court documents show. The Clay County Prosecutor’s Office ...
SiliconANGLE

Intelligent service: Salesforce, Zoom and RingCentral unveil AI agents to drive a transformed customer experience

One of life’s many irritations is calling a service number, reciting account details with a reason for calling to a chatbot, and then being transferred to a human agent and having to repeat everything ...
TechCrunch

Google rolls out new Gemini capabilities to Docs, Sheets, Slides, and Drive

Google announced on Tuesday that it’s bringing a slew of new Gemini-powered AI capabilities to Docs, Sheets, Slides, and Drive. The new features let users do things like quickly generate fully ...
Mashable

Google adds new Gemini features to Docs, Sheets, Slides, and Drive

Google has announced several new Gemini-powered features across its Workspace apps, integrating its generative AI model in Docs, Sheets, Slides, and Drive. Intended to make starting projects easier, ...
PC World

Google makes Gmail, Drive, and Docs ‘agent-ready’ for OpenClaw

Google released a command-line interface on GitHub that makes Gmail, Drive, and Docs more accessible to AI agents like OpenClaw and other MCP-compatible applications. PCWorld reports this CLI ...
Android Police

Why didn't anyone tell me Google Drive could do this without a subscription?

I’ve been covering Android since 2022, when I joined Android Police, mostly focusing on AI and everything around Pixel and Galaxy phones. I’ve got a bachelor’s in IT with a major in AI, so I naturally ...
Newsweek

Social Security Making Customer Service Changes in March 2026

See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. Social Security recipients will soon see a change regarding customer ...
9to5google

Google Chrome adds Split View and PDF annotation with Drive upload

Google is officially announcing a trio of new desktop Chrome productivity features today: Split View, PDF annotation, and Save to Google Drive. Up first is Split View to have two tabs open ...