Most companies have what they call mission, purpose and vision statements, but I have found that very few have a true customer service vision statement (CSV). The true underlying value of the what and ...

The US Securities and Exchange Commission (SEC) published for comment on September 30 a proposed rule change by the Financial Industry Regulatory Authority (FINRA) that would amend FINRA Rule 2231—the ...

Innovation starts with understanding your customer. This simple framework helps uncover real problems and engineer meaningful solutions. Too many companies launch new products or services without a ...

BIRMINGHAM, Ala.--(BUSINESS WIRE)--Farmington, Mo.-based First State Community Bank ($3.5 billion in assets) partnered with HC3 to build more engaging, interactive customer statements and ...