We've all done it. You're in a meeting, on a date or even texting a friend, and two words slip into the conversation: "I think we should go with option A." "I think we should see this movie." "I think ...
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Stop saying ‘I've been there’ when empathizing with someone—here's how to truly be helpful
As a journalist, a media executive and a communication coach, I've spent my entire career focused on helping people communicate what's important to them One thing I've noticed: When it comes to ...
Most leaders find it challenging when I say that they need to reconsider saying "I don’t know." Dishonesty and lying are real problems in both managing people and doing business. At the same time, ...
“Sorry” has become a default reflex at the office. A YouGov survey reveals that 24% of Americans apologize daily for situations beyond their control, with 11% doing so several times per day. This ...
Do you ever say “I’m sorry” when there’s nothing to apologize for? Maybe you apologize when asking for help, speaking up in a meeting, or even when someone else bumps into you! While genuine apologies ...
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