Patient scheduling is challenging. In many ways, it’s part science and part art. The goal is to maximize the productivity and utilization rates of clinicians, doctors and staff. But this important ...

Baptist Health Care has combined two strategies – revenue cycle automation and patient engagement – to attract and retain patients in a competitive Florida market. Two of the largest competitors for ...

Long waits, frustrated patients, and overburdened staff—these scenarios plague clinics without efficient scheduling systems. Running a clinic demands more than just good healthcare; managing patient ...

Imagine if the right doctor, saw the right patient, at the right time, for the right amount of time, in the right place. It seems simple enough. But it is far, far (light years) away from how our ...

When we think of technological breakthroughs, two companies immediately come to mind—Microsoft and Apple. The success of the two tech giants can be attributed, in part, to their recognition of the ...

Benefis Health System, a nonprofit, independent health system based in Great Falls, Montana, serves a 38,000 square mile region with many very rural communities. This means the health system has many ...

54% of appointments booked online have been for new patients. Technology-driven culture change at Inspira Health Network was the key ingredient to a growth spurt in outpatient activity at the New ...

Artificial intelligence is mostly a blessing. But sometimes it can be a curse. A new research paper explores a new instance of an algorithm gone awry. Michele Samorani, an assistant professor at Santa ...

Health system UAB Medicine, with its flagship 1,157-bed UAB Hospital on the University of Alabama at Birmingham campus, needed to solve what it called “the patient access paradox” – where patients are ...

Dear Amy: I’ve been working in various out-patient physician offices within a medical center for over six years. When booking a patient’s follow-up appointment, I always preface the date and time by ...