Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...

Microsoft Corp. is teaming up with Be My Eyes, an app for blind and low-vision people, to make it easier for them to access the company’s customer service. Founded in 2015, Be My Eyes connects blind ...

Microsoft has revealed that the new Queues app for Teams is now generally available, allowing users to better service customers who call in for support. Microsoft Teams not only lets businesses ...

Microsoft is improving its communication tools for business users. They've introduced a live chat feature for Microsoft 365 Business subscribers. Today, Microsoft announced a new live chat feature ...