On an ordinary day, you’re at the station with your crew when the tones go off, followed by dispatch: “Engine 15, Engine 437, Wagon 12, Ladder 6, Ladder 15, Battalion 42A: Respond to an automatic fire ...

WAILUKU — When a 911 caller reported a pregnant woman was going into labor at home in Lahaina last year, emergency services dispatchers talked the woman and her boyfriend through the delivery. “Her ...

Seven computer screens. Doing seven things at once. Controlling chaos with just your voice. These are all things that make 9-1-1 operators/dispatchers unique. These are skills and attributes that make ...

PHOENIX — In an emergency, most people’s first reaction is to pick up the phone and dial 911, but we rarely think of the dispatcher as a first responder. We rely on the voice at the other end to get ...