Customers who need flight information or want to make changes to travel plans can no longer call Frontier Airlines and speak to an agent, the company confirmed to CNN Saturday. Starting last week, the ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...

The AI agent is designed to fully resolve common and even complex customer needs, while seamlessly handing off to live agents when human support is needed. Mavis integrates into Malaysia Airlines’ key ...

If you've always dreamed of having a remote job and feel like you'd be open or qualified for positions in air travel, yo ...

Travel companies are considering charging customers a fee to bypass AI chatbots and speak directly with a human agent. While AI is effective for simple tasks, it often fails with complex travel issues ...