Discover how Salesforce and Engine are revolutionizing business travel through innovative AI solutions, enhancing efficiency, ...

Managing customer relationships effectively is crucial for a thriving business. Understanding and satisfying customer needs are the foundation for success and competitiveness. But how can this be ...

In "Personalized: Customer Strategy in the Age of AI," Mark Abraham and David Edelman emphasize that in today’s hyper-competitive landscape, delivering a seamless, tailored customer experience is ...

Want to update Salesforce without the user interface? Want to use your favorite crusty AI agent? Now it's all possible ...

Salesforce executives at a recent press event painted a picture of an intelligent, informed virtual support agent that could dramatically alter how sales and service are conducted, signaling an ...

Salesforce has launched the Agentforce Sales app on ChatGPT, allowing sales teams to access CRM data, prioritize deals, and update records directly within AI conversations. The integration aims to ...

New product and services bundle makes it easy to get up and running quickly with Five9 and Salesforce Service Cloud Voice BYOT SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (Nasdaq: FIVN), provider of ...

When Salesforce announced Einstein GPT – billed as the first generative AI for CRM – at its TrailblazerDX (TDX) conference on March 7th, the claim was true. Just three days later, however, Microsoft ...

Philippine Airlines (PAL) is undergoing significant digital transformation, leveraging Salesforce’s technology to improve customer experience and empower its employees. In an interview with Computer ...

Enterprises are migrating customer experience management (CXM) from departmental tools to platforms that orchestrate diverse functions for better customer engagement and business outcomes, according ...

As I write this, Salesforce Connections 2024 is just past the halfway point, but we can obviously say this is the year of the Copilot. With the Commerce Cloud Copilot heading for a planned general ...

Salesforce used AI agents to cut $100 million in support costs and handle 3 million customer conversations. Now it's ...