Some of your clients are going to end up angry, either because of a breach of responsibility on your end or because of a misunderstanding. In rare cases, clients may be irrationally angry – projecting ...

Lawyers often deal with contentious matters, and tempers can get heated between clients and lawyers while handling a legal issue. Sometimes, clients take actions that are difficult to defend, and a ...

These days, few advisors become enthused when told a client is on the phone. Bull or bear, they know their going to be growled at, charged, trampled and for sure feel bitten. In just the last few days ...

A business depends on happy customers for lasting success. Unfortunately, no matter what steps you take to prevent customer service issues, not every client is going to be happy. Whether their reason ...